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Printers & Connectivity

Hospital networks are often secure and restrictive. Below are the fastest ways to ensure reliable printing.

Quick Setup Paths

Clinic WiFi Available

  • iPad or Surface

  • AirPrint / Canon Print app

  • Same WiFi network

WiFi Restricted or Blocked (common in hospitals)

  • Microsoft Surface or Windows device

  • USB cable directly to printer

  • Print locally (no network required)

 Most reliable hospital setup: Surface + USB

Common Issues & Fixes

Printer not showing up

   Try:​

  • Same network connection

  • Set printer as default

  • Power cycle printer

Cannot connect to secure WiFi

Cause: Firewalls or VLAN restrictions

   Fix:

  • Ask IT to approve device
    or

  • Use USB hardwired printing (recommended)

Labels Misaligned or Scaling Issues

   Fix:

  • Use supported Canon printers

  • Confirm Avery 5428 labels

  • Disable manual scaling in printer settings

Best Practices for Smooth Printing

  • Update devices regularly

  • Check ink before sessions

  • Keep printer near workstation

  • Use same network when wireless

  • Use USB when networks are restricted

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Printers & Connectivity

Overview

Network and hardware compatibility can sometimes present challenges, especially in environments with strict internet safeguards, such as hospitals and large clinics. 

TechJet Tip: If you're unable to access the secured WiFi, TechJet suggests a Surface tablet and a hardwired connection.

See our pathways for supported devices and printers based on access to medical practice WiFi.

Strict network safeguards can present the following connection blockers:

  • Device-to-device communication is often restricted unless approved by IT

  • Wireless printing and device discovery may be blocked 

  • Firewalls and VLAN segmentation are common

  • Bluetooth connectivity is often scrambled by firewalls in secure WiFi environments

Troubleshooting Guide

Hospital networks are locked down, and guest WiFi often blocks device-to-device traffic (so an iPad won’t “see” the printer). WiFi Direct can work in small clinics but often struggles in big institutions with lots of interference.

Best Practices

  1. Ensure your device and printer are running the latest operating systems.

  2. Confirm the printer has sufficient ink before printing.

  3. When using WiFi, verify that all devices are connected to the same network.

  4. When using a hardwired connection, confirm all cables are securely connected.

Common Issues and Solutions

1. Wireless Printing Challenges

Problem: Unable to connect your Canon Printer to WiFi Network.

Cause: Internet safeguards and firewalls may block devices from connecting.

Solutions:

1. IT Support: Request your IT department to add devices to the approved network.

2. Hardwired Connection: If the printer cannot connect to the WiFi, use a hardwired connection.

Since Apple products can't utilize hardwired connections:

  • Use a Microsoft Surface tablet or another compatible device to connect to the printer.

  • Follow these steps:

  • Connect the Microsoft Surface to the printer via USB.

  • Access the TechJet application on the Surface to create labels.

  • Print directly from the Surface without needing to connect to the hospital secured WiFi.

2. Wireless Printing Challenges

Problem: Printer not recognized by the application.

Cause: Improper connection or network configuration.

Solution:

Reconnect Devices:​

  • Ensure the printer and the device (laptop/tablet) are connected to the same network.

  • If using a wired setup (with compatible Windows devices), ensure that the cable is securely connected and the printer is powered on.

Check Printer Status:

  • Confirm the printer is set as the default printer on your device.

  • Ensure there are no error messages on the printer’s display.

Supported Browsers

Network Setup:

If security settings are an issue, consult IT personnel at the hospital or clinic for optimal configuration advice tailored to their network policies

Contact TechJet Support:

If problems persist after trying these fixes, reach out to TechJet support for further assistance:

Email: support@gettechjet.com

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